![]() ![]() You will need to include a complete copy of the Power of Attorney documentation to confirm that you have the authorization to act on their behalf in this type of circumstance. If you hold Power of Attorney for the safe owner and need to access the safe, your notarized letter will also need to include that you are acting on behalf of the safe owner.Avoid spinning the dial to the right at all, or else you’ll need to start over from the beginning. Spin the dial so it goes around for 4 full revolutions and passes 0 again. Grab the dial on the safe door and turn it to the left so the arrow on top points to 0. You must also include a copy of the death certificate. How to Reset Sentry Safe Digital Combination Step 1: Make sure the door is open for the following steps while you test the new combination Step 2: Press the. Rotate the dial at least 4 times to the left to reset it. In the event you need to open the safe after the owner is deceased, your notarized letter will also need to include that you are now the owner or executor of the estate and need access to the safe.Note that failure to indicate the method in which your combination should be returned to you will result in delays to the process. ![]() Your letter must clearly indicate which method you are choosing to receive your combination, as well as the mailing address, e-mail address, or fax number to which it should be sent. Options include first class mail, e-mail or fax. Please indicate how you would like to receive your combination.The serial number is typically found on the front of the door, lower right corner on a small sticker the right outside wall of your safe or under the keypad/dial on the front of safe. The model number and serial number from your safe.I even expressed to them through email how important it was for me to speak with someone asap because I need my keys to get to work, etc!!! And not one soul has attempted to reach back out to me at all. personal belongings are all inside this box that is locked because their combination lock malfunctioned. And 25 min the second time with no one ever picking up the phone!!! And not one’s soul has gotten back to my emails I sent in either! My wallet, keys, etc. It is easy to spot as it contains keypad and a few other control buttons. Inside the safe, look for the back panel where the electronic part of the safe is placed. If your safe has a two-hole style, you can peek through the opposite hole. Was on hold once for exactly 45 min the first time with no one ever picking up. Hold your flashlight to the hole then peek through it. ![]() ![]() The safe is in lockout mode or the time delay is active. The bolts of the safe are jammed or misaligned. Try these before calling Sentry Safe Customer Service or a safe locksmith. The SentrySafe electronic lock is shipped from the factory with a factory set master code & manager code. Here are the most common reasons a Sentry Safe wont open. If it hasn't been mounted to a wall then the anchor holes allow you to shove in a coat hanger wire and press the internal reset button which lets you enter a new combination. It’s never once been changed!! So it is def a manufacturing malfunction of the combination lock on this particular box!! I have attempted to email sentry safe three times now and I’ve called their support contact number twice also. First, check the manual that came with your safe. ago Digital safes are piss easy to unlock. Do not purchase this lock box!!!! The lockbox failed to open with my correct combination code that I’ve had since I got it. ![]()
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